The Future of Hospitality: Trends, Insights & Opportunities

 

June 17, 2025
8:00 AM - 10:30 AM
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Citrus Club
255 S. Orange Ave., Suite 1800
Orlando, FL 32801
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This panel will explore the intersections between physical space, immersive design, and guest-centric innovation across multiple sectors. Each industry represented—whether it's the theatrical storytelling of a theme park, the curated luxury of a cruise, the architectural vision of a resort, or the evolving model of timeshare—offers unique insights that contribute to the evolving hospitality landscape.

Speaker/Panelist Info:

  • Franceen Gonzales, Park President, LEGOLAND FL
  • Keith Carr, VP Development, Carnival Cruise Corp
  • Derek DeSalvia, Chief Customer Officer, Hilton Grand Vacations
  • Moderator - Susan Storey, APR, ICAE, Communications & PR Strategist

Sponsorships are available.

Tickets

$60.00 Member Registration

$75.00 Guest Registration

$60.00 Other SMPS Chapter Member

$60.00 Industry Partner Ticket (TEA Members)