The Future of Hospitality: Trends, Insights & Opportunities
June 17, 2025
8:00 AM - 10:30 AM
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Citrus Club
255 S. Orange Ave., Suite 1800
Orlando, FL 32801
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This panel will explore the intersections between physical space, immersive design, and guest-centric innovation across multiple sectors. Each industry represented—whether it's the theatrical storytelling of a theme park, the curated luxury of a cruise, the architectural vision of a resort, or the evolving model of timeshare—offers unique insights that contribute to the evolving hospitality landscape.
Speaker/Panelist Info:
- Franceen Gonzales, Park President, LEGOLAND FL
- Keith Carr, VP Development, Carnival Cruise Corp
- Derek DeSalvia, Chief Customer Officer, Hilton Grand Vacations
- Moderator - Susan Storey, APR, ICAE, Communications & PR Strategist

Sponsorships are available.


Tickets
$60.00 Member Registration
$75.00 Guest Registration
$60.00 Other SMPS Chapter Member
$60.00 Industry Partner Ticket (TEA Members)